Privacy Policy

1. Introduction

Welcome to Malabkenan.com ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our football booking platform and related services, including our WhatsApp messaging service.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email, phone number)
• Account credentials and profile information
• Payment and billing information
• Booking history and preferences
• WhatsApp phone number for messaging services

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies
• WhatsApp message metadata (delivery status, timestamps)

3. How We Use Your Information

3.1 Primary Uses

• Provide and maintain our football booking services
• Process bookings and payments
• Send booking confirmations and updates via WhatsApp
• Provide customer support and respond to inquiries
• Send important service notifications

3.2 WhatsApp Messaging

• Send booking confirmations and reminders
• Provide customer support via WhatsApp
• Share important updates about your bookings
• Send promotional messages (with your consent)

4. WhatsApp Business API Usage

We use WhatsApp Business API to provide enhanced customer service. By providing your WhatsApp number:

• You consent to receive messages from us via WhatsApp
• We will only send relevant, service-related messages
• You can opt-out of non-essential messages at any time
• We comply with WhatsApp's Business Policy and Terms of Service

5. Information Sharing and Disclosure

5.1 We May Share Information With:

• Payment processors for transaction processing
• WhatsApp/Meta for messaging services
• Service providers who assist in our operations
• Legal authorities when required by law

5.2 We Do NOT:

• Sell your personal information to third parties
• Share your WhatsApp messages with unauthorized parties
• Use your information for purposes other than stated

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Compliance with WhatsApp's security requirements

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• WhatsApp message data is retained according to our business needs and legal requirements

8. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Opt-out of WhatsApp messaging (except essential service messages)
• Withdraw consent where applicable
• Data portability where technically feasible

9. User Data Deletion

We provide comprehensive data deletion options to ensure your privacy rights are protected. You can request deletion of your personal data through multiple methods:

9.1 What Data Can Be Deleted

• Account Information: Username, email, phone number, profile details
• Booking History: Past and future reservations (subject to cancellation policies)
• Communication Records: WhatsApp messages, support conversations
• Usage Analytics: Website activity, preferences, and behavioral data
• Payment Information: Stored payment methods and transaction history
• Marketing Preferences: Newsletter subscriptions and communication settings

9.2 How to Request Data Deletion

9.3 Data Deletion Timeline

• Immediate: Account access is disabled within 24 hours
• 30 Days: Most personal data is permanently deleted from active systems
• 90 Days: Complete removal from all backups and archived systems
• Legal Retention: Some data may be retained longer if required by law (e.g., financial records for tax purposes)

9.4 What Happens After Deletion

• Your account and login credentials will be permanently disabled
• All personal information will be removed from our systems
• Future bookings will be cancelled (subject to our cancellation policy)
• You will be unsubscribed from all marketing communications
• WhatsApp conversation history will be deleted from our records
• You can create a new account in the future, but previous data will not be restored

9.5 Data Retention Exceptions

Certain data may be retained for legitimate business or legal purposes:

• Financial Records: Transaction data required for tax compliance (up to 7 years)
• Fraud Prevention: Limited data to prevent future fraudulent activities
• Legal Compliance: Data required by law enforcement or regulatory authorities
• Safety & Security: Anonymized data for facility security and safety improvements

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